Prompting, Fine-Tuning, or Knowledge Grounding? Building Smarter Copilot Apps
Speaker: Himanshu Sharma
Abstract
As AI copilots become part of modern support and business workflows,
developers face a common question: should intelligence come from prompting,
fine-tuning, or external knowledge systems? In this session, we'll break down
how modern Copilot-style applications actually work, where each technique fits,
and the tradeoffs involved in cost, latency, maintainability, and accuracy.
We'll also explore practical patterns like knowledge base grounding, skills-based
orchestration, and tool calling using real-world support automation examples.
The session is aimed at developers building AI-powered workflows, extensions, and
assistant experiences on modern platforms.